Lately

There is a young lad who has obvious learning difficulties, that I see in the library every day. He's been coming over to me daily for about the past week, saying he's having problems with his facebook account. I have explained several times that I'm not much use with that sort of stuff, but I did try and help the first time he asked me. If I were able to help, then of course I'd be happy to. When he asked me again this morning I told the librarian, who couldn't sort it out either. Then the lad came back to me afterwards to say it hadn't been fixed. I know it's not his fault. The poor sod can't help it, but I just don't know what to do.