I had to phone the social security people to put in a claim for an allowance to which I think I'm entitled. I was on the phone for nearly seventeen minutes. It was a horrible experience. The person at the other end warned me that he would ask some questions more than once. Then he proceeded to do so, over and over again. It was a massive head fuck. My mouth went bone dry. I felt trembly and my head is still pounding. It's a pity they couldn't think up a process that is a bit friendlier to those who find phones difficult.
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